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Panier
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Nos méthodes d’expédition :
_ Click&Collect
Acheter en ligne, et récupérer gratuitement vos articles en magasin (selon disponibilité et sous 2 à 4h). Sur Paris et Lyon uniquement. Service bientôt disponible.
_ Coursier
Livraison en 1h sur Paris et proche banlieue. Service bientôt disponible.
_ Lettre Suivie
Envoi sécurisé en 24 à 48h, avec numéro de suivi. Livraison à domicile en boîte aux lettres. Valable que pour les Bijoux.
_ Colissimo
Envoi sécurisé en 48h avec numéro de suivi. Dépôt à domicile ou sur votre lieu de travail, sans signature. En cas d’absence, le colis sera déposé au bureau de poste le plus proche.
_ Express DHL
Envoi sécurisé en 24hà 48h, à domicile avec signature. Si vous êtes absent au moment de la livraison, DHL repassera le lendemain. Si vous êtes absent à nouveau, un avis de passage vous sera laissé dans votre boîte aux lettres pour organiser une nouvelle livraison.
Pour recevoir votre commande dans les meilleurs délais, nous vous recommandons d’indiquer une adresse où vous êtes sûr d’être présent en journée (votre bureau par exemple). Nous ne livrons pas les adresses boîtes postales.
Retour
Si vos bijoux ou chaussures ne vous conviennent pas, vous pouvez émettre une demande de retour sous 14 jours, à compter de la date de la facture. Téléchargez le Formulaire Retour dédié afin de nous transmettre par email (bonjour.annethomas@gmail.com) votre demande.
Une fois votre demande reçue, nous vous transmettons les instructions à suivre pour nous renvoyer le produit. Les retours Chaussures sont gratuits depuis la France métropolitaine. Pour les retours Bijoux et venant du reste du monde, tous les frais retour sont à votre charge. En périodes de soldes, tous les retours sont à votre charge.
Une fois le modèle reçu dans nos bureaux, nous procédons à une vérification. Les articles doivent être rendu dans leur état d’origine et dans leurs boîtes ou emballages. Les chaussures et les bijoux ne doivent pas avoir été portés ni abimés. Nous vous conseillons d’essayer votre paire de chaussures sur un tapis afin de ne pas marquer la semelle. Si les produits retournés ne respectent pas ces conditions nous ne pourrons pas accepter votre retour.
Remboursement
Pour une demande de remboursement, nous procédons au plus vite dans les jours suivants la réception du retour. Nous remboursons la valeur de l’article et non les frais de livraison précédemment dû.
Echange
Suite à votre demande d’échange, nous vous tenons informé de la disponibilité du modèle souhaité. A réception du produit à échanger (suivant les conditions Retour énoncées ci-dessus), un lien de paiement vous est envoyé pour régler le nouveau coût de transport et éventuellement un complément en cas de produit d’un montant supérieur. Pour un échange avec un produit d’un montant inférieur, nous prenons en compte cette différence et le cas échéant nous vous remboursons la différence.
Avoir
Pour une demande d’avoir, vous recevrez un bon à conserver précieusement pour le réutiliser lors de votre prochaine commande. Pas de délai limite d’utilisation.
Retour Click&Collect
Attention, pour les commandes livrées en Click&Collect, merci de procéder à la demande de retour via le formulaire, tout en respectant les délais précédemment énoncés. Pour un échange, vous pouvez essayer de nouveaux modèles directement au magasin. Merci toutefois de noter qu’aucun remboursement ne pourra être effectué sur place, nous transmettrons l’information au siège qui vous remboursera les jours suivants.
Please note that our shipping rates differ depending on the items ordered, jewellery or shoes. For all orders including at least one pair of shoes, Shoes Order prices are applied. Expect higher rates for an order of several pairs of shoes.
To receive your order as soon as possible, we recommend that you indicate an address where you are sure to be present during the day (your office for example). We do not deliver post box.
Metropolitan France Delivery
Jewellery Order
_ Click&Collect // Free
Buy online and get your items for free in store (subject to availability and within 2 to 4 hours). On Paris and Lyon only.
_ Tracking Letter // Free – + 3 euros during promotions
Secured delivery in 24 to 48 hours, with tracking number. Home delivery in mailbox.
_ Colissimo // 5€ – + 2 euros during promotions
Secure shipping in 48h with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 14€ – + 4 euros during promotions
Secure delivery in 24h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
_ Urb-it // to confirm
The service Urb-it offers a delivery in 1 hour or the hour of your choice, on Paris and small crown (departments). Valid for all orders placed … (see urb-it conditions)
Shoes Order
_ Click&Collect // Free
Buy online and get your items for free in store (subject to availability and within 2 to 4 hours). On Paris and Lyon only.
_ Colissimo // 5€ – + 2 euros during promotions
Secure shipping in 48h with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 8€ – + 2 euros during promotions
Secure delivery in 24h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
_ Urb-it // to confirm
The service Urb-it offers a delivery in 1 hour or the hour of your choice, on Paris and small crown (departments). Valid for all orders placed … (see urb-it conditions)
Boots Order
_ Click&Collect // Free
Buy online and get your items for free in store (subject to availability and within 2 to 4 hours). On Paris and Lyon only.
_ Colissimo // 6€ – + 2 euros during promotions
Secure shipping in 48h with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 9€ – + 2 euros during promotions
Secure delivery in 24h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
_ Urb-it // to confirm
The service Urb-it offers a delivery in 1 hour or the hour of your choice, on Paris and small crown (departments). Valid for all orders placed … (see urb-it conditions)
Overseas department Delivery
Jewellery Order
_ Tracking Letter // Free
Secured delivery in 48 hours, with tracking number. Home delivery in mailbox.
_ Colissimo // 8€ – + 4 euros during promotions
Secure shipping in 4 to 5 days with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 26€ – + 13 euros during promotions
Secure delivery in 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Shoes Order
_ Colissimo // 12€ – + 4 euros during promotions
Secure shipping in 4 to 5 days with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 32€ – + 13 euros during promotions
Secure delivery in 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Boots Order
_ Colissimo // 18€ – + 5 euros during promotions
Secure shipping in 4 to 5 days with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 42€ – + 14 euros during promotions
Secure delivery in 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Europe Delivery
Jewellery Order
_ Tracking Letter // Free – + 2 euros during promotions
Secured delivery in 24 to 48 hours, with tracking number. Home delivery in mailbox.
_ Colissimo // 6€ – + 3 euros during promotions
Secure shipping in 48h with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 15€ – + 3 euros during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Shoes Order
_ Colissimo // 13€ – + 2 euros during promotions
Secure shipping in 48h with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 20€ – + 7 euros during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Boots Order
_ Colissimo // 15€ – + 2 euros during promotions
Secure shipping in 48h with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 25€ – + 7 euros during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Asia Delivery
Customs fees and taxes are not included in the delivery rates. The estimated delivery time may vary depending on the customs hold time.
Jewellery Order
_ Tracking Letter // Free – + 4 euros during promotions
Secured delivery in 24 to 48 hours, with tracking number. Home delivery in mailbox.
_ Colissimo // 15 € – + 2 euros during promotions
Secure shipping in 48h with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 25€ – + 3 euros during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Shoes Order
_ Express DHL // 33 € – + 10 euros during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Boots Order
_ Express DHL // 40€ – + 10 euros during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
North America Delivery
Customs fees and taxes are included in the delivery rates under 800 USD. The estimated delivery time may vary depending on the customs hold time.
Jewellery Order
_ Tracking Letter // Free – + 4 USD during promotions
Secured delivery in 24 to 48 hours, with tracking number. Home delivery in mailbox.
_ Colissimo // 8 USD – + 12 USD during promotions
Secure shipping in 48h with tracking number. Deposit at home or at your place of work, without signature. In case of absence, the postman lets the package at the nearest post office.
_ Express DHL // 15 USD – + 15 USD during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Shoes Order
_ Express DHL // 15 USD – + 20 USD during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Boots Order
_ Express DHL // 23 USD – + 20 USD during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Other country Delivery
Customs fees and taxes are not included in the delivery rates. The estimated delivery time may vary depending on the customs hold time.
Jewellery Order
_ Tracking Letter // Free – + 4 euros during promotions
Secured delivery in 24 to 48 hours, with tracking number. Home delivery in mailbox.
_ Express DHL // 35€ – + 5 euros during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Shoes Order
_ Express DHL // 55€ – + 10 euros during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Boots Order
_ Express DHL // 65€ – + 10 euros during promotions
Secure delivery in 24h to 48h, at home with signature. If you are absent at the time of delivery, DHL will return the next day. If you are absent again, a notice will be left in your mailbox to arrange a new delivery.
Return Policy
If your jewelry or shoes do not suit you, you can send a return request within 14 days from the date of the invoice. Download the dedicated Return Form to send us by email (bonjour.annethomas@gmail.com) your request.
Once your request received, we send you the instructions to return the product. Returns are free from metropolitan France. For returns from the rest of the world, all return costs are your responsibility.
We check the product, once received. Items must be returned in their original condition and in their boxes or packaging. Shoes and jewellery must not have been worn or damaged. We advise you to try your pair of shoes on a carpet so as not to mark the sole. If the returned products do not respect these conditions, we will not be able to accept your return.
Refund
For a refund request, we proceed as quickly as possible in the days following receipt of the return.
Exchange
Following your exchange request, we will keep you informed of the availability of the desired model. Upon receipt of the pair to be exchanged (according to the conditions described above), a payment link is sent to you to pay the new transport cost and possibly a supplement in case of product of a higher amount. For an exchange with a product of a lower amount, we take into account this difference and if necessary, we will refund the difference.
Credit Note
For a credit note request, you will receive a voucher to keep preciously for reuse in your next order. No time limit of use.
Click&Collect Return Policy
Pay attention, for the orders delivered in Click & Collect, thank you to proceed to the request of return via the Return Form, while respecting the deadlines previously stated. For an exchange, you can try new models directly at the store. However, please note that no refund will be made on store, we will send the information to the headquarters which will refund you the following days.
SERVICE AVAILABLE SOON…
With our Click & Collect service, you can order online and pick up in store. Choose this option when you complete your order, we will let you know when you can come to the store and you can be sure not to miss your shipment.
1. ORDER YOUR PRODUCTS ONLINE
Choose the products and add to cart.
2. SELECT THE DELIVERY SERVICE
Choose between Anne Thomas_le magasin Paris or Lyon. Your cart will automatically update depending on availability of products. Next, you just have to pay online.
3. AVAILABILITY IN STORE
Usually ready 2 to 4 hours later, we send you an email when your order is available. Once you receive it, you can come to store to pick up your package.
4. PICK UP
So easy to collect your order! Introduce yourself with your id and your printed order confirmation or our order number. Your order is available 4 working days at the store. Beyond this delay, products return into our stock and we will keep a part of your payment: 15€ for each jewellery and 30€ for each shoes.
Anne Thomas_le magasin Paris
3 rue Paul Dubois, 3ème
+33 (0)1 40 09 94 54
Underground Temple or Republique
Anne Thomas_le magasin Lyon
36 rue Saint Hélène, 2ème
+33 (0)9 73 54 88 70
Underground Bellecour
SERVICE DISPONIBLE TRES PROCHAINEMENT…
Notre service Click & Collect permet de se faire livrer gratuitement en magasin une commande faite en ligne. En choisissant cette option lors de la finalisation de l’achat, vous êtes avertis de la disponibilité de votre commande, soyez sûrs alors de ne pas manquer votre livraison !
1. COMMANDEZ VOS PRODUITS EN LIGNE
Choisissez vos produits et ajoutez-les à votre panier.
2. SÉLECTIONNEZ LA LIVRAISON
Choisissez Anne Thomas_le magasin Paris ou Lyon. Votre panier se mettra automatiquement à jour en fonction de la disponibilité des articles. Payez votre commande en ligne.
3. MISE A DISPOSITION EN MAGASIN
Généralement disponible sous 2 à 4h, un email de confirmation vous sera envoyé pour vous informer que votre commande est prête. Dès réception de cet email vous pourrez venir retirer votre colis.
4. RETIREZ VOTRE COLIS
Pour retirer votre commande, rien de plus simple ! Présentez-vous avec votre pièce d’identité et l’email de confirmation de commande imprimé ou votre numéro de commande. Vous avez un délai de 4 jours ouvrés pour venir récupérer votre commande. Au-delà de ce délai, les articles seront remis en stock et des frais seront retenus sur votre remboursement : 15 euros par article bijoux et 30 euros par article chaussure.
Anne Thomas_le magasin Paris
3 rue Paul Dubois, 3ème
+33 (0)1 40 09 94 54
Métro Temple ou République
Anne Thomas_le magasin Lyon
36 rue Saint Hélène, 2ème
+33 (0)9 73 54 88 70
Métro Bellecour